Returns & refunds

If your item arrives damaged

How we help depends on the packing you chose at checkout.

• Standard packing — if your item arrives broken, your payment is returned once the courier company accepts our damage claim.
• Fragile packing — if your item arrives broken, send us proof and you get your money back instantly.

What to do if your parcel arrives damaged

1. If you chose Allow parcel to be opened, check the parcel in front of the rider before accepting it.
2. Take clear photos or a video of the parcel, the packaging and the item. An unboxing video is best.
3. Message us on WhatsApp straight away with your order number and the photos or video.

Wrong item or something missing

Contact us with your order number and we will put it right. Contact us